Our customer service department can be reached in the following ways:
Email: customer@rapidracer.com
Phone: (866)781-0997 (9am - 5pm CST)
RapidRacer.com 11633 Iris Rd Neosho, MO 64850
RapidRacer.com is proud to be located in beautiful Neosho, Missouri. We are the internet's number one source for Motorcycle Safety Equipment. We feature products from the highest quality manufacturers including Fox Racing, HJC, Shoei, O'Neal, Joe Rocket, and more.
We have over $500,000 of product in our inventory and if we don't have your exact need, we can get it quickly! If you're ever in our area, please stop by our 7,000 square foot facility.
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SHIPPING INFORMATION
At RapidRacer.com we believe in simplicity:
Shipping is free on all orders over $100.00.
Orders less than $100.00 are charged a a fixed rate of $7.95.
Most orders are shipped via Fed-Ex Ground.
Rush orders - inquire for availability and cost.
HI, AK orders are $20 extra
Puerto Rico orders are $25 extra.
International orders - inquire for cost.
TAX
Orders from the state of Arkansas are subject to a 7.5% sales tax. Orders from the state of Missouri are subject to a 5.1% tax.
States other than Arkansas and Missouri: no sales tax.
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MISSION STATEMENT
RapidRacer is dedicated to giving our thousands of customers the best possible service when they order their motorcycle gear over the Internet. This includes safe and secure processing of your sensitive credit card information using the highest data encryption available today, fast processing of your order - usually within 24 to 48 hours.
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GUARANTEE
We offer a 100% money back guarantee within 15 days with the following necessary exceptions:
All returns, other than shipping damaged goods or incorrect shipments, are subject to a 15% restocking fee. CUSTOMER MUST PAY FOR SHIPPING ON RETURNS. NO POSTAGE DUE RETURNS WILL BE ACCEPTED AND NO CREDITS WILL BE ISSUED FOR SHIPPING CHARGES. REFUSED SHIPMENTS WILL ALSO BE CHARGED 15% RE-STOCKING FEE AND WILL BE CREDITED LESS SHIPPING FEES.
Please call for return authorization before shipping product back to Rapidracer.com. We cannot accept returns on special order items.
Items must be returned 15 days from receipt of merchandise in its original packaging and in original unused and resellable condition. All items requiring manufacturer's warranty repair or replacement must be handled directly through the individual manufacturer and should not be returned to RapidRacer.com. Please contact us if you need information on manufacturer's address or phone number.
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